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>> FAQ |
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>> Q. How much time takes the whole process of ordering and shipping?
A. Once payment is received, we will dipatch your order within 3-4 business days. Usually shipping time depends on various factors such as shipping method, postal service efficiency, customs clearance, international transit, etc., Estimated delivery time for our Shipment is usually 5-16 working days, based on experience using regular post.
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>> Q.Is it legal to purchase these products?
A. You need to contact your customs office and consult your local law in order to establish the restrictions of such kind of products from your country.
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>> Q. What happens in the case of a shipping delay?
A. There are cases when delivery is delayed due to Postal Services procedures (we ship only by regular mail, because it is the safest) so in these conditions delivery might take a little longer, up to about a month.
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>> Q. How much have I pay for shipping?
A. Nothing. Shipping is free.
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>> Q. Where do I send my payment?
A. Information regarding payment is provided by e-mail immediately you have placed your order.
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>> Q. What you consider the best method of payment is?
A. Western Union, MoneyGram.
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>> Q. Is needed any prescription order to buy your products?
A. No.
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>> Q. I have placed an order two weeks ago and it still didn't arrive! What should I do ?
A. First of all don't panic. Sometimes it's normal to happen this way, as your shipment probably was delayed somewhere on the way. Wait for couple of more days, and if the shipment doesn't arrive, please contact us.
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>> Q. Is there any minimum order i can make?
A. No.If you wish you can buy only one product. We aren't yet an official British Dragon suplier, that's why you can order even one product to make sure thar we deliver original products and we provide guaranteed shipping.
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>> Q. How do you ship large quantity orders?
A. If the order is too large and it doesn't fit in the same shipment envelope, we place it in two or many envelopes, keeping the same discretion level and assuring you to receive all packages.
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>> Q. How can I contact you?
A. Via website e-mail. You will receive reply from our customer service in less than 24 hours.
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>> Q. What country do you ship from?
A. We ship our products from different countries. It depends of the customers location.
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>> Q. Can I change my order after it had been placed?
A. Yes, you can change your order, but only not after you already paid for it as we ship the products immediately after receiving the payment.
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